7 of the Best Knowledge Management Tools
Many businesses using SharePoint might be sifting through more information than necessary—especially when it comes to collaborative knowledge. A good knowledge management tool helps teams efficiently organize, store, and share information. Here are seven of the best knowledge management tools that can revolutionize how organizations manage information.
1. Notion – Best for Customization
Notion is an all-in-one workspace that combines note-taking, document collaboration, and database management. Its versatile structure enables teams to build and manage knowledge bases, track projects, and organize company-specific information with ease.
Best Features: Editable pages, collaborative editing, and AI-powered search
Ideal For: Startups, remote teams, and small businesses
2. Confluence – Best for Team Collaboration
Confluence, developed by Atlassian, is a powerful documentation and team collaboration tool. It allows users to create structured wikis, meeting notes, and project documents, making it ideal for internal knowledge management.
Best Features: Page templates, integrations with Jira and Trello, real-time collaboration
Ideal For: IT teams, software development companies, and organizations
3. Guru – Best for AI-Powered Knowledge Sharing
Guru is an AI-powered knowledge management solution that integrates seamlessly with services like Slack and Microsoft Teams. It provides real-time knowledge suggestions, ensuring team members always have access to the right information.
Best Features: AI-based search, a browser plug-in for quick access, and verification prompts
Ideal For: Sales teams, customer support, and rapidly growing companies
4. Slab – Best for Knowledge Structuring
Slab is designed to create well-structured and easily accessible knowledge bases. It features a minimalist interface and allows teams to document and retrieve important information efficiently.
Best Features: Rich text editor, powerful search function, knowledge analytics
Ideal For: Content teams, product teams, and growing startups
5. Bloomfire – Best for Enterprise Knowledge Sharing
Bloomfire helps organizations create a central repository for storing and sharing knowledge. Its support for multimedia content makes it particularly useful for businesses relying on training materials and visual documentation.
Best Features: AI-driven search, visual and image authorization, customer engagement tracking
Ideal For: Large enterprises, HR, and customer service departments
6. Tettra – Best for Slack Integration
Tettra is a simple yet effective knowledge-based tool that integrates seamlessly with Slack. It helps teams quickly answer frequently asked questions, eliminating information silos.
Best Features: Slack integration, knowledge requests, intuitive UI
Ideal For: Small teams and customer support teams
7. Document360 – Best for Creating Self-Service Knowledge Bases
Document360 is a robust tool for creating self-service knowledge bases for both internal teams and customers. It features an intuitive UI and advanced search capabilities, making it easy to locate relevant content.
Best Features: Markdown editor, category management, analytics tracking
Ideal For: Customer support and technical documentation
Final Thoughts
The best knowledge management tool for your business depends on your specific needs. If customization is a priority, Notion is a great option. For team collaboration, Confluence is a strong choice. If AI-powered knowledge sharing is essential, Guru stands out, while Bloomfire is ideal for large enterprises.
Implementing an effective knowledge management system can increase productivity, enhance collaboration, and ensure information is accessible to all employees. Choose the tool that best aligns with your workflow and business goals.
