15 Best CRMs for Utility Companies in 2025
Customer Relationship Management (CRM) systems are essential for utility companies, helping them improve customer service, streamline operations, and boost efficiency. A good CRM for utility companies is designed to handle large volumes of customer data, improve communication, and ensure seamless integration with existing infrastructure. Here are the 15 best CRM options for utility companies in 2025:
1. Salesforce Service Cloud
Salesforce offers a comprehensive CRM solution with powerful automation, analytics, and integration features, helping utility companies manage customer service requests and billing inquiries efficiently.
2. HubSpot CRM
Known for its ease of use, HubSpot CRM offers a robust platform for managing customer interactions, tracking communications, and automating processes, making it an excellent option for small to mid-sized utility companies.
3. Zendesk
Zendesk's customer service-focused CRM integrates well with utility companies, offering ticketing systems, self-service portals, and customizable dashboards, all tailored to improve the customer experience.
4. Microsoft Dynamics 365
Microsoft's CRM platform offers a tailored solution for utility companies, featuring advanced analytics, AI-powered insights, and customer management tools that help companies better manage resources and optimize customer relationships.
5. Oracle CRM
Oracle provides a feature-rich CRM for utility companies, integrating billing systems, customer data management, and service requests into a unified platform, perfect for large enterprises in the energy and utilities sector.
6. SugarCRM
SugarCRM's flexible and customizable platform offers a comprehensive suite of tools for managing customer interactions, billing, and service requests, enabling utility companies to provide personalized service and boost customer loyalty.
7. Pega CRM
Pega's CRM is ideal for utility companies looking to improve operational efficiency with real-time customer data, automation, and case management, helping reduce downtime and improve service delivery.
8. Freshsales
Freshsales combines intuitive customer relationship management with powerful automation tools, making it a perfect fit for utility companies that want to streamline communication and enhance customer experiences.
9. SAP C/4HANA
SAP's CRM is a complete solution for utility companies, with tools for managing customer service, billing, marketing, and sales. Its advanced integration capabilities make it a strong contender for large organizations.
10. Zoho CRM
Zoho CRM is a budget-friendly option for smaller utility companies, offering tools for lead management, customer engagement, and analytics. Its customizable features allow utility companies to tailor the system to their needs.
11. ServiceTitan
Designed specifically for field service management, ServiceTitan is ideal for utility companies that require efficient dispatching, scheduling, and tracking of service personnel.
12. Agile CRM
Agile CRM is an easy-to-use, affordable platform that provides utility companies with tools for managing customer relationships, automating marketing campaigns, and tracking customer interactions.
13. Creatio
Creatio offers a unified CRM and business process management solution, helping utility companies automate workflows, track customer interactions, and deliver exceptional service experiences.
14. Infor CRM
Infor’s CRM platform focuses on managing the entire customer lifecycle, providing utility companies with the tools to optimize service delivery and billing, reduce churn, and increase customer satisfaction.
15. Kapture CRM
Kapture CRM is tailored for industries like utilities, offering features such as customer support ticket management, automated follow-ups, and advanced analytics to improve customer retention and engagement.
Conclusion
The right CRM can help utility companies deliver excellent customer service, manage billing and service requests, and optimize workflows. By leveraging one of these top 15 CRM platforms in 2025, utility companies can enhance customer experiences, improve operational efficiency, and stay ahead in a competitive market.
